Spend over $50 and receive free regular shipping within Australia.
Rest of world Shipping:
We charge a flat rate of AUD$25.00
Due to the current pandemic and international border closures, delivery times are taking longer than usual as planes in and out of Australia are very limited. This is something beyond our control so we are unable to estimate delivery times on international orders currently.
Please be aware that any local duties or import fees incurred on orders will be at the buyers expense. Alkira are not responsible for paying local duties and import taxes on shipped orders. We recommend you check with your local customs authorities to be certain about any additional fees you may incur.
We are unable to ship to certain countries due to import restrictions and border closures. It's up to the end consumer to check with local regulations and import status.
Changes due to Covid-19
We use Australia Post e-parcel which takes approximately two to four days to deliver to Sydney, Melbourne & Brisbane, a little longer to South Australia and up to seven working days to Western Australia. Please note Australia Post does not operate on weekends.
Please note this does not apply to weekend orders as well as peak sale periods and peak holiday seasons with Australia Post. Orders may be delayed by up to 48 hours during these periods. Orders placed between 10am Friday and 10am AEST Monday are considered weekend orders.
Delivery timeframes can vary over the public holiday periods due to overwhelming demand on postal services. Please expect delays on estimated delivery times and customer service response from delivery providers. Thank you for your consideration.
Returns & Exchanges
We make every effort to ensure that your purchase arrives to you in perfect condition. Should you experience a problem with your order, please contact us at email@example.com and we will do our utmost to resolve any issue.
Alkira Skin Care does not have to provide a refund if you simply change your mind on an item, so please choose carefully.
Should you wish to make a claim relating to your product for (1) damaged in transport or (2) incorrect goods received. We advise this must be done within 24 hours of receiving your goods by telephone or email.
After confirming claims when receiving the returned goods at our warehouse, we shall then promptly (a) re-supply the item(s) or (b) credit the relevant invoice appropriately. Importantly it is always the customer’s responsibility to review the goods received prior to their opening.
Goods received, even in the event of incorrect supply, shall only be returned for re-supply or credit if the goods are unopened & in their original condition.